We are glad to announce that our shop now offers below payment methods for buyers:
Visa
Mastercard
American Express
You can use above cards to pay for your order even if you don't have a paypal, please choose the option 'Credit/Debit Card' at checkout page.
Paypal is still offered as usual if you want to use it.
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We have updated our product label to provide more information to our customers.
Highlights
Note
We have made hundreds of graphical guide for our products, now more than 70% of our kits come with this documents.
Also we have updated our product label, buyer can scan the QR code on label to quickly access the related document.
We are sorry that the content in these documents are not very detailed, since we are short of staff at this moment, so that we don't call these documents 'instructions', however, we believe that they are still very useful to our customers.
In case you still have difficulties when using our kit, you can still contact our customer support at any time.
You may visit our product document page HERE, or use the main menu up ahead, the page is under 'customer service' section.
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In case your order is over EUR 150, your package will be taxed at importation in the EU Member State.
]]>Started from May 2021, some of our models will be printed with a new type of resin, the 'hard-tough resin' which is much more tough than the normal resin, parts made of this resin will bend under pressure, rather than break, this will greatly improve the durability of tiny parts of our models.
As the cost of this resin almost doubles that of normal resin, for now we only use it on small items, for example, some detailed accessories and figures in Z and N scale. In our latest series 'Ghost Town', some items are made of this new material.
Outland Models will keep doing tests on new materials and do everything we can to improve the quality of our products.
If a part is received broken, or is broken when cutting it from support structure, or during assembly, please contact our customer support to get a free replacement.
Thank you very much for your support
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For any equiry regarding your order, please contact our customer support.
We are very sorry to let you know that, due to some issues of the manufacturer, our second wave of the laser-cutting kits cannot be released as expected in mid Sep.
We are currently working on this problem and will try our best to list them in mid Oct.
Thank you very much for your kind understanding.
]]>The new resin material is in a color lighter than the old resin we used in the past, but tougher and more difficult to break.
]]>You may receive products which are in a slightly different color, but more tougher than those we made in the past.
]]>Because many buyers ask for more and more variations from the laser-cut product line, we are now bringing more new products on recently. There are two waves of laser-cut kit are coming, the first wave have been just released and the second wave will be released in mid September.
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After years of good selling record and high seller standard maintained, the Amazon Europe team suddently deactivated our selling account because they 'cannot verify' our information for a reason we do not know and they do not explain. We are sorry that we will no longer run our store on all european sites of Amazon.
Our stores on Amazon US and Amazon AU are still running well and not affected.
Buyers in the Europe can still buy from our official store and eBay store.
Amazon Japan channel opened
We are pleased to announce that we have launched our store on Amazon Japan site, which offers our products with Japanese language and currency. Our official seller account name on the Amazon Japan site is: Outland Models Japan Store.
AliExpress channel will open at the end of August
AliExpress(www.aliexpress.com) is an international marketplace run by the well-known internet giant Alibaba group. We will launched our store on AliExpress at the end of August.
]]>Many international flights have been cancelled recently due to global virus outbreak, international shipping capability is badly affected. Please note that the shipping time will be longer than usual.
Also, local delivery service in some regions could be affected too, please get updates from your local information source.
We will process your order as usual and our customer service is unaffected.
I appreciate your kind understanding during this unusual period and wish you good luck, please stay safe.
Jimmy Liang
Founder and Owner of Outland Models
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